Our 14 Day Happiness Guarantee

Every plant we send is covered by our 14-day happiness guarantee. If yours arrives damaged, or it isn't what you were expecting, we'll put it right.

1. Take a photo of the plant, and of the box if it was damaged in transit.
2. Email hello@plantclub.ca within 14 days of delivery, with your order number in the subject line and the photos attached.
3. We'll reply with a replacement or a refund, whichever suits you better.

Please keep the plant and its packaging until you hear from us — the carrier sometimes asks to see them.

A couple of dried lower leaves, a little soil on the foliage, or slight differences in shape and size from the photo are all normal and not signs of a plant in trouble. If you're unsure, send a photo anyway and we'll tell you what we see.

Full details, including shipping rates and how returns work for pots and accessories, are on our Shipping, Returns & Refunds page.