Refund policy

Our 14-day happiness guarantee

Every plant is covered for 14 days from the day it is delivered. If it arrives damaged, or it is not what you expected, email hello@plantclub.ca within 14 days with your order number and a photo. We will replace it or refund you.

Please keep the plant and its packaging until we have replied, as the carrier may ask to see them.

The guarantee covers broken stems, crushed or missing leaves, root rot, pests, the wrong plant, a missing item, and damage to pots or accessories.

It does not cover a small number of dried or yellowing lower leaves, soil on the foliage, or minor differences in shape, size or colour from the product photo, all of which are normal in living plants.

Live plants

Live plants cannot be returned by post, as they do not survive a second trip in a box. Claims under the guarantee above are settled with a replacement or a refund instead.

Pots, tools and accessories

Unused non-plant items may be returned within 14 days of delivery for a full refund, in their original packaging and with proof of purchase. Email hello@plantclub.ca first and we will provide the return address.

Return shipping is the customer's responsibility, as is any damage occurring in transit back to us. Gift cards are not returnable.

Refunds

Once a claim is approved, or a returned item has been received and inspected, we will email you to confirm. Approved refunds are issued to the original payment method. It can take several business days for the credit to appear.

Cancelling an order

Email hello@plantclub.ca within 48 hours of ordering to change or cancel it, provided it has not already shipped.

Contact

Plant Club - hello@plantclub.ca